All payments are processed via our partner Stripe. They are certified as a Level 1 Service Provider, the highest level possible for payment processors. They are fully compliant with the standards set out by major credit card providers (known as the Payment Card Industry Data Security Standard (PCI-DSS)).
Mellomar does not store or have access to your payment card details. The account owner may update the payment card used for your subscription plan at any time after logging into the member area.
We appreciate things change and you need the flexibility to manage your own account. The account owner may select a different plan after logging into the member area. They may also cancel the plan.
Please note any changes or cancellations take effect at the end of the current billing cycle (month or quarter (3 months) depending on the plan). The plan term and renewal date are stated in the member area for confirmation.
We love working with non-profit, local community and educational organizations! Please contact us to see how we can help with a specially tailored package and price.
Every Mellomar account is assigned an owner who has access to manage the account, including the subscription plan and payment card. They can also invite other people to join the account. They will receive their own unique login credentials to access the account.
The account owner can remove team members and assign another team member as an account owner when needed. Up to 5 people can be on the account at any one time.
Note that everyone who has access to your Mellomar account will see certain details related to the services we are providing to your organization. Please do not provide access to someone in your organization if you do not want them to see these details:
- account (organization) name and account owner;
- a summary of your plan (name, term, start date, and renewal date);
- who has been assigned as your Mellomar growth partner, their email address and calendar to book weekly meetings;
- ability to submit requests; and
- access to monthly reports and other documentation based on your plan inclusions.
Please contact us if you have any questions regarding how Mellomar accounts work.
We've designed the Website subscription plans to cover the build of a new website.
The Website Starter plan is best for someone who needs a basic marketing website of 1 - 5 pages. This can be designed and built for you within the first month with the allotted 80 hours of work included in the plan.
The Website Growth plan is best for some one who needs a bigger and/or more complex website. Depending on your requirements, the website may be designed and built in 1 - 3 months.
The Website Growth Plus plan is best for someone who has additional needs for the design and development of a website. This includes complex animations, integration with third-party software they are using or would like to use, and conversion rate optimisation (CRO) support (see FAQ below on CRO for further information).
If you're not sure which plan is best for you, please book in a free consultation with us to discuss your needs in more detail. We'll be happy to recommend the most appropriate plan for you.
After the website has been built, you may cancel your subscription plan with us. We can transfer the website to your own Webflow account to manage. However, many clients who require ongoing work choose to continue their Website plan with us as it's easier and cheaper than hiring their own staff members or multiple freelancers. They can also add an SEO and/or Content plan to accelerate their growth.
Yes, you can! We'll perform all included activities in the plan you have chosen no matter which platform you currently use for your website.
Note that if you decide to move across to Webflow, we can create you a new website and ensure a smooth transition. Discover the reasons why we created the Mellomar website with Webflow and recommend it to all our clients.
Plan allowances are reset every month. Any exceptions are stated in the plans listed above (e.g., weekly meetings).
Conversion rate optimization (CRO) focuses on what improvements can be made to a website to increase the number of visitors who convert into some kind of action, such as becoming a lead or making a purchase. If you choose the Website Growth Plus plan, we will work with you to make and test changes to the website's design and copy.
Due to the nature of paid advertising campaigns and our focus on organic growth, we don't offer subscription plans. However, we are able to plan and run campaigns on search and social media on request from our clients. We may also suggest this option to our clients when we identify an opportunity to run paid advertising to support our other services. Please book in a free consultation to chat further or reach out with any questions.
